Terms and Conditions
This contract is made under the following terms and conditions. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.
1. Parties to the contract
The contract is between you (The Client) and 4 Seasons Design Ltd trading as Four Seasons Interiors (The Company) whose registered office is at 149, Street Lane, Roundhay, Leeds, West Yorkshire, LS8 1AA, England. The goods and services shall be the products supplied by the seller to the buyer according to these terms and conditions.
2. Variation in descriptions, price or product information
We endeavor to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand or if you wish to obtain further information, please email us at sales@4seasons-design.co.uk
If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item. In these circumstances, we will notify you of the correct price so you can decide whether or not you wish to proceed with the order process. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy in section 7 below.
All prices quoted are subject to the rate of VAT payable at the time of order, unless otherwise stated or supported with the relevant Customs & Excise exemption documents and references.
Kitchens supplied to a property which may comply for any level of VAT exceptions may be supplied with those exemptions as long as installation is carried out by Four Seasons Interiors as the supplying company.
3. Payment and acceptance
If you buy an item from Four Seasons Interiors, you will be charged for that item in line with our payment policy in section 10 below. After this time, unless provided with an amendment timescale, you cannot amend your order.
Your order is an offer to buy from us. Acceptance of this offer will take place on receipt of payment.
4. Delivery
Delivery will, in most cases, be made direct from our registered address to the address specified when you complete the order.
Delivery times are given in good faith and are an indication in good faith only. We can not be held responsible for any direct or indirect expenses caused due to late delivery. We make every effort to deliver all your items within the indicated timescale and we will always do everything within our power to keep to a delivery date, but there may be circumstances beyond our control that cause delays. We shall contact you to let you know if we are having any problems getting a delivery to you within that time. Late delivery does not constitute a reason for the buyer to cancel the contract or refuse or delay payment and time is not the essence of the contract. We also reserve the right to deliver the goods in more than one visit when deemed necessary.
Ownership or ‘Title’ of the goods remains with Four Seasons Interiors until payment in full with cleared funds has been made by you and received by us. In the event of default being made in payments due, then the Company shall have the right to enter the premises of the Client to recover its said goods/installation. The risk in all goods will pass to the Client upon delivery of thereof to the Client’s premises. From this time, the insurance of those goods passes to you.
We advise you to inspect the goods upon delivery. If any items were lost or damaged in transit, we ask that you report it to us within 7 working days of delivery. Any claims submitted after this period will not be accepted. For full information about our lost/damaged goods returns policy please see section 8.2 below.
5. Cancellation of order
You have the right to cancel your order up to 7 working days after the day following the receipt of the goods by contacting us by either by telephone or email within this timescale. This right does not apply to custom built items such as cabinets, drilled doors, bespoke items or any goods that have been made to the customer’s specifications or clearly personalized. This right is also subject to our return procedure in section 8 below.
Orders for goods that are produced to your specification cannot be cancelled after the production process beings.
If the goods have not been dispatched or the production process has not begun, we will cancel the order and we will refund payment in accordance with our refund policy in section 7 below.
Any goods that the Client wishes to return must be done so to an address specified by us and at your expense. The goods must be received in a new and re-sellable condition. The responsibility for the goods remains with you until we have inspected the returned goods and confirmed that they are in acceptable condition. If goods are returned for any reason other than fault, a re-stocking charge we will charge you the direct cost of the recovery of the goods (such as cost of van collection etc).
We will refund the price of the goods to you within 30 days of the date of cancellation, minus any recovery charges we have incurred as specified above, in accordance with our refund policy in section 7 below.
The Client will be asked to sign individual drawings of any individually/specially made bespoke items. In the case of individually made items you remain liable for the full price of such items unless explicitly agreed by a director of the company.
Any missing items or faulty items that are reported within the appropriate timescale (detailed in section 9) will be dealt with in accordance with our returns policy in section 8 below.
Whilst every effort is made to ensure that colours, of doors, carcases and working surfaces are as close as possible to those samples from which choices may have been made, Four Seasons Interiors cannot be held responsible for perceived variations from those samples, due to the different materials, nature of these materials and differences in lighting. Variations will occur especially in timbers, veneers and any natural stones; this is the beauty of those natural materials and such risks in variation and colour change in timber will be made clear during the selection process.
6. Installation
We offer a fully insured installation service. In the event that you, the client, decide to carry out installation via a third party installation service, all liability for the selection of the installation company falls with you, the buyer.
Before working with electricity, gas or water you should always consult an appropriate professional electrician or CORGI-registered plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always isolate the mains supply.
In connection with building, Four Seasons Interiors cannot advise on planning permission or building regulation issues. The customer is responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out.
7. Refund policy
If you are entitled to a refund, we will refund you within 30 days as follows:
A refund will only be made by the same method by which payment was made in the first place; for example, if payment was made by credit card only a refund to that same credit card will be offered.
8. Returns policy and instructions
We trust that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below:
8 a) Non-faulty items
Please let us know if you wish to return an item within 7 working days after the day following the receipt of the goods by contacting us by telephone or email.
Please note that your right to return an item does not apply to certain items unless the item has a manufacturing fault (in which case see section 8 b) below). Such items include:
Made to measure items such as cabinets, drilled doors and bespoke items.
Any goods that have been made to the Client’s specifications or clearly personalised.
Any goods that the Client wishes to return must be done so to an address specified by us and at your expense. The goods must be received in a new and re sellable condition. The responsibility for the goods remains with you until we have inspected the returned goods and confirmed that they are in acceptable condition, we will offer you a refund in accordance with our refund policy in section 7 above.
If you do not return the item as instructed within 28 days of cancellation, we may make a charge in respect of the cost of recovering (or attempting to recover) the item.
If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item. This does not affect your statutory rights.
8 b) Faulty Items
If you have any problems with your purchase, we can offer help and assistance.
Please call us on 0113 2941414 or e-mail, sales@4seasons-design.co.uk
All kitchen cabinets are supplied with a 10 year guarantee subject to ‘normal’ usage and wear and tear (see guarantee terms in section 14 and exclusions in section 15). Neglect such as leaning or supporting oneself on open doors, use of cleaning materials outside of our care leaflet recommendations, animal attack, accident or carelessness will not be entertained. The Company offers a standard service call to adjust and tighten units for a fee of £150.00 within a ten mile radius of the showroom. Beyond that distance, the service charge is by separate negotiation.
Working surfaces all have individual guarantee periods according to their manufacturer. All accessories such as sinks, taps, wire-work items, electrical and lighting come with a 12 month guarantee unless individually specified. Bulbs and LED’s are not guaranteed.
It is our policy to endeavour, in the unlikely event of a defect in manufacturing or raw materials, to replace affected items in the shortest time available to the Company. Please refer to our returns policy to see how to return an item.
The Company does not undertake the guarantee of any goods which are manufactured by a third party. The Client must rely upon any guarantee or indemnity offered by the manufacturer in lieu of any rights, claims, guarantees or warrantees expressly or implied by this contract or by statute or common law. Four Seasons Interiors will do its best to procure the implementation of any guarantee in respect of goods manufactured by a third party.
9. Lost / Damaged Items
If any items were lost or damaged in transit, we ask that you report it to us within 48 hours. This applies especially to sinks, electrical appliances and tiles. Any claims after this period will not be accepted. If the items are visibly damaged on receipt, please sign the carrier's delivery note accordingly as damaged or not fully examined. Damaged Items should be returned in their original packaging complete with all accessories and documentation. When the goods have been recovered and checked, we will issue a replacement or full refund to you via your original payment method and reimburse any reasonable return carriage costs if applicable. Wherever possible, Four Seasons Interiors will arrange collection of any damaged goods so that a member of staff can agree the level of damage first hand and signatures to that effect obtained
If loss or damage is caused by an accident, misuse or negligence on the Clients’ behalf or it occurs outside the guarantee period, then no claim will be entertained.
Nothing in section 8 affects your statutory rights.
If you would like further information about your legal rights, please contact your local Trading Standards Department or Citizens Advice Bureau.
10. Payments
Payment can be made by Bank Transfer, Cheque, Debit Card and Visa Electron. Payment by Mastercard or Visa Credit Card is subject to a charge of 2% of the total transaction amount. American Express cards are accepted but are subject to a charge of 3.5% of the total transaction amount. Please note - we do not accept any card issued outside the UK or Business Credit Cards.
Four Seasons Interiors make all efforts to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we will contact you by telephone or email.
At the time of ordering a kitchen from Four Seasons Interiors, a schedule of payments is indicated on the short form contract along with a provisional delivery or installation date. Those dates will be adhered to in the absence of written or emailed information regarding any delay less than 28 days prior to the date initially indicated. No goods will be delivered until such time that clear funds have been received in accordance to the payment scheduled on the contract.
Any variation or addition requested by or actioned on behalf of the buyer subsequent to the signing of the initial contract shall be considered additional to the contract and shall be charged at the Company’s list price, unless otherwise agreed in writing. In the event that such variation shall delay execution of the initial contract, or completion of the works, the buyer shall pay all and any monies due as per the contract at the stated time, retaining only those sums relating to the specific variation or addition.
11. Our responsibility to you
If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal and private use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
This section 11 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.
Our liability to you in connection with any order will not exceed the total price charged for the items.
12. General
No rights under these Product Terms & Conditions are transferable to any other person other than the Client named on our Contract.
If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions.
We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control.
Other than laid out in these Terms & Conditions, all use of your personal information will be made in accordance with our privacy policy.
By registering any of your personal details with Four Seasons Interiors, you are agreeing to allow us to contact you regarding any of our products or services. We will not pass on any of your personal details to third parties for marketing purposes.
These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in the United Kingdom.
The Company reserves the right to provide substitute items of an equivalent or higher specification in the event that goods ordered are not available at the time of supply.
The company will accept no claim for damage or missing items not advised to it, or caused after supply.
In the event that items shall, despite the Company’s best efforts, be delayed or damaged on arrival or during installation, preventing full completion of the works, the customer may retain a sum equal to the value of such item until repaired or replaced. No form of compensation for such an occurrence will be allowed, unless such shall be the result of negligence by the company.
13. Customer Services
It is our fundamental aim to exceed our customer expectations. Should you feel disappointed or that we have in anyway failed and you need to complain about our service then please contact us using one of the following methods:
E-mail: sales@4seasons-design.co.uk
Post: Customer Service Manager, Four Seasons Interiors, 149, Street Lane, Roundhay, Leeds, West Yorkshire. LS8 1AA
Telephone: 0113 2941414
Fax: 0113 2944247
14. Scope of Guarantee
Kitchen Cabinet guarantee covers defects and damages attributable to manufacturing defects, material defects or faulty workmanship. In this case, we shall assume the material costs incurred by the repair. This shall depend on upstream suppliers still being able to supply original replacement parts. Assembly damage in the case of supply only furniture, wear and tear and water damage or any age-related changes in colour caused by exposure to light and climate conditions are excluded.
All kitchen cabinets are supplied with a 5 year guarantee subject to ‘normal’ usage and wear and tear. Neglect such as leaning or supporting oneself on open doors, use of cleaning materials outside of our care leaflet recommendations, animal attack, accident or carelessness will not be entertained.
Working surfaces all have individual guarantee periods according to their manufacturer varying from 12 months to 10 years.All accessories such as sinks, taps, wire-work items, electrical appliances and light fittings (see note below ref. bulbs) come with a 12 month guarantee unless individually specified.
Glass splashbacks, Light Bulbs and LED’s are not guaranteed by any supplier, although the Company does extend its own 3 month cover from date of installation for those more vulnerable products.
Any claim will only be entertained on condition that full payment was received to the value of the original contract and any additional payments relating to that kitchen.
Timbers, veneers, granites and other natural materials utilised with and in the furniture supplied are subject to variations in colour markings, veining, knotting etc. These variances are an intrinsic part of these natural products and while every effort is made to match shades and maximise effect, no liability for such variation can be accepted.
15. Exclusions to Guarantee
Any entitlement to replacement shall expire in the event of unauthorised modification of the parts originally supplied or fitted by us. The guarantee does not extend to wearing parts, fragile parts like glass, plastic or parts made of rubber or light bulbs and damages and defects resulting from incorrect operation. The only exception to this shall be if the defects and damages are attributable to design faults, manufacturing defects, material defects or faulty workmanship. Likewise, the guarantee does not extend to personal injury and subsequent defects. Any entitlement to replacement shall expire in the event of unauthorised modification of parts or appliances supplied by us. On principle, colours shall be matched and determined under standard lighting conditions similar to daylight. However, different surfaces and materials react differently depending upon the type of light (daylight, shade, halogen, LED etc). This effect is, however, also possible in the case of light-coloured plastic and coatings, even if the material basis and surface structure are identical. Deviations in colour and structure, even in the case of identical colour designations, are unavoidable given the aforementioned influences and do not constitute cause for complaint.
Any claims shall be governed by UK law.
16. Terms and Conditions for any offers or promotions by Four Seasons Interiors
Only one member in a household may benefit from any one promotion or offer period.
Any offer made by Four Seasons Interiors cannot be used in conjunction with any other offer.
Any offer made by the Company cannot be used by staff or sub-contractors of Four Seasons Interiors.
Four Seasons Interiors reserve the right to cancel any offer or promotion at any time, without prior notice.
